Help center

Once payment succeeds, provisioning runs automatically. VPS and game servers are usually ready within minutes.

Yes, CPU, RAM, storage and slots can be scaled up or down anytime in the customer portal. Billing is prorated daily; downgrades take effect on the next billing cycle.

As long as a service has not been actively delivered, you can cancel the order under "My services" in the portal. For active services, your 14-day right of withdrawal applies, details in the withdrawal form.

You can pay via Stripe (credit card, Apple Pay, Google Pay) or PayPal. Recurring hosting plans run as a subscription; alternatively you can top up your wallet and pay from it.

No. We use the German small-business scheme (§ 19 UStG), the displayed price is the final price and no VAT is shown.

All invoices are available as PDFs in the customer portal under "Invoices". After every charge you also get an automated email with the receipt.

In the portal under "Billing → Payment method". For Stripe subscriptions you can swap the stored card directly; an in-flight charge won't fail as long as you switch in time.

Debian, Ubuntu LTS, Rocky Linux, AlmaLinux and Windows Server templates are available. Custom ISOs can be mounted on request, just drop us a message.

Yes, you have full root or administrator access. Console, power controls and reinstall are available directly from the portal.

Automatic snapshots can be enabled per server (daily, retention configurable). Manual snapshots are one click away, handy right before an update.

VPS and vServer mean the same thing: a virtual machine with guaranteed resources, KVM-virtualised here and with full root access. A dedicated server is hardware without neighbours, worth it when you need constant full performance or your own virtualisation layer.

Our data centres are in Germany and the Netherlands. For players across German-speaking Europe that means short routes and low latency.

Yes. With root access you install whatever you like, including your own panel. If you would rather skip the setup, a ready-made game server is usually the faster route.

FiveM (incl. txAdmin), Minecraft (Vanilla, Spigot, Paper, Forge, Fabric), Palworld, Rust, ARK and more. The list keeps growing, let us know if your game is missing.

The game panel ships with a file manager and SFTP access. Drop plugins/mods into their respective folders; a server restart activates them.

Layer-4 DDoS protection is included on every game server. For high-traffic servers (large FiveM communities) we extend to layer-7 protection on request, free of charge.

As a rule of thumb: 2–4 GB of RAM covers small rounds up to roughly 10 players, and from 8 GB upwards things get comfortable for mod-heavy servers or larger communities. Slots and RAM can be adjusted up or down in the customer portal at any time, so you do not have to commit up front.

Yes. You get full file access over SFTP and a real server console. Upload your own mods, plugins, maps and MLOs directly; on FiveM the same applies to scripts and streaming assets.

The catalogue covers Minecraft, Rust, ARK, Palworld, Enshrouded, Valheim, 7 Days to Die, Project Zomboid, Satisfactory and FiveM, among others. We actually booted most templates before releasing them, those carry the "boot-verified" badge in the shop instead of just "supported".

Resources can be adjusted in the portal without reordering the server. Switching games is possible; back up your world data first using the backup function.

Strictly speaking you never buy a domain: it is registered annually and renews automatically for as long as you want to keep it. While the renewal runs, the domain is yours, and with the auth code you can move it to another registrar at any time.

Among others .de, .com, .eu and .gg, plus many more. The full list with prices is shown during checkout before you confirm anything.

Request the auth code from your current registrar and start the transfer with it here. The domain stays reachable throughout. The other way round, you can request your auth code at any time, we do not hold anyone hostage.

Yes, completely. A, AAAA, CNAME, MX, TXT and SRV records are yours to manage in the portal. Custom nameservers and DNSSEC are available too.

Create the mailboxes in the portal; for domains registered with us we set the required DNS records automatically. Then connect over IMAP and SMTP with your usual client, or use webmail straight in the browser.

These three DNS records prove that a message really comes from your domain. Without them mail lands in spam folders faster and strangers can write in your name. We set them up when the mailbox is created.

Sign up in the customer portal with your email and a password of at least 12 characters. After verification, all your active services appear automatically under "My services".

On the login page you'll find "Forgot password?". You'll receive an email with a reset link valid for 60 minutes.

Under "Account → Security" you can enable 2FA via an authenticator app (TOTP). Store the recovery codes somewhere safe, they are your fallback key.

In two Tier-III datacenters, NTT Frankfurt 1 (Germany, direct DE-CIX peering) and SkyLink Eygelshoven (Netherlands, 10-Gbit backbone). Carrier-neutral. Hardware: AMD EPYC/Ryzen CPUs, DDR5 ECC RAM and NVMe SSDs.

On business days we usually reply within a few hours. Critical incidents (server offline) are handled with priority, reach us via the contact form or Discord.

The available terms and the matching notice period are shown during checkout and remain visible in the customer portal afterwards. There are no hidden renewals.

Protection works at network level and is included with every product at no extra cost. There is nothing for you to configure.